Privacy Policy

Strictly Local & Frontend Tools: Our entire suite of utilities at the /tools route (including PDF & Image Converter, Image Format Converter, Image Compressor, Merge & Split PDF, Compress PDF, and Sign Document), as well as our Local AI Chat (/chat) and MCP Profiler (/mcp-profiler), run 100% locally in your browser's frontend. No data, inputs, API keys, or chat histories from these specific tools are ever sent to or stored on our servers. We do not upload, read, scan, or store the documents, PDFs, or raw text blocks you process using these browser tools.

Dashboard Open Source Server: For advanced options accessed in the /dashboard, file processing is handled via an open-source code server. This server acts strictly as a temporary processing environment and does not store or retain your files.

Desktop Software Privacy: Our downloadable desktop applications, including Elegxo Soft and Elegxo Notepad (/notepad), operate locally on your machine to maximize your privacy. (Note: These software products are provided under a strict, single-user license. You are expressly prohibited from reselling, redistributing, or reverse-engineering the software).

Data Leakage Disclaimer: While we design our frontend tools to keep your data local, no internet-connected system is perfectly private until it is completely offline. Incidental data or logs may occasionally be captured by chance by the third-party infrastructure used to operate the website.

Account Maintenance: When you register, your email address and password are securely stored using cryptographic encryption. Any other basic profile details provided during account creation are logged in our secure standard database to maintain your user profile.

AI Advisor Logs: For our cloud-assisted AI Advisor, we log the prompts submitted alongside the AI's responses to train and improve our models. These specific logs are securely stored in a database hosted in Singapore. Before storage, they pass through an automated privacy filter to scrub identifying information (such as emails).

Security & Rate Limiting: To protect our cloud infrastructure from abuse and to securely limit the number of automated API requests, we generate and store a secure, random string (token) in your browser's local storage.

Feedback & Support: When you submit a request via our feedback page, your email address and message are stored in our Singapore database in standard text format (without encryption). This ensures our support team can easily read your message and respond to your complaints within 90 days or less.

Third-Party AI Processing: Prompts submitted to the AI Token Reducer (AI Advisor) are transmitted to Google's Generative AI APIs to generate the response. This data is subject to Google's own privacy policies.

Commercial Datasets & AI Training: Before storing your AI prompts in our Singapore database, we run an automated Data Loss Prevention (DLP) script to scrub Personally Identifiable Information (PII) such as names, emails, and phone numbers. We use these anonymized, scrubbed prompts to train future AI models and may compile them into datasets for commercial sale.

Account Communication: We use your email solely for account authentication and essential service notifications. We do not sell your personal account information (like your email address) to third-party advertisers.

Payment Data: Your credit card numbers and sensitive financial credentials are processed entirely by our secure third-party payment gateway, Razorpay. Elegxo AI does not collect, process, or store your credit card or financial information.

Order Verification: To guarantee instant software delivery and provide seamless customer support, we store basic transaction metadata in our database. This is strictly limited to your Payment ID, Order ID, purchase amount, and payment status (paid/pending). These specific verification details are stored in a standard, unencrypted format to allow our system to instantly confirm your purchases and grant immediate access.

Cloud Architecture: Our website traffic is securely hosted and routed through Cloudflare to ensure high availability and speed. Our primary database, which holds user accounts and transaction metadata, is hosted securely in the East US region. As mentioned above, our AI Advisor logs and support feedback are hosted in a separate database located in Singapore.

Enterprise-Grade Protection: We safeguard your data using production-level security measures. All data transfers are encrypted and secured via HTTPS. Furthermore, our databases enforce strict access controls and Row Level Security (RLS) to ensure your information is completely isolated and protected against unauthorized access.